Safety and Emergency Information

The safety of our patrons is our first priority.

Please report any accident or injury involving a patron or a volunteer, no matter how minor it may seem, to a House Manager.

If you notice something that may be a potential safety hazard, please attempt to fix the problem yourself or report it to a House Manager immediately.

Emergencies

Should we need to evacuate the theatre, please follow the guidelines listed for each job description.

Ticket Takers

In an emergency evacuation, lead patrons out of the building to assigned parking lots and wait for instructions from emergency personnel.

South Doors: Lead patrons to the lot located nest to the Professional Building, past the parking garage on Cherry Street.

East Doors: Lead patrons to the lot on the corner of John Q. Hammons Parkway and Cherry Street.

Northeast and Northwest Doors: Lead patrons to the lot on Elm Street across from the parking garage.

Day Lobby: Lead patrons to the lot located next to the Professional Building, past the parking garage on Cherry Street.

Wheelchair Lift Operator

In an emergency evacuation, do not operate the lift. A House Manager will assist patrons needing help. Assist in leading patrons out of the building to assigned parking lots.

South Doors: Lead patrons to the lot located nest to the Professional Building, past the parking garage on Cherry Street.

East Doors: Lead patrons to the lot on the corner of John Q. Hammons Parkway and Cherry Street.

Northeast and Northwest Doors: Lead patrons to the lot on Elm Street across from the parking garage.

Day Lobby: Lead patrons to the lot located next to the Professional Building, past the parking garage on Cherry Street.

Splitters

In an emergency evacuation return to your original station to direct the flow of traffic to the nearest exit.

Petite, Mezzanine, and Loge North: Direct patrons to north staircase.

Orchestra North: Direct patrons to the north doors.

Petite South: Direct patrons to stairway exit next to the elevator.

Mezzanine and Loge South: Direct patrons to the Grand Staircase.

Orchestra South: Direct patrons to the east and south doors.

Seating Ushers

In an emergency evacuation, do not take the time to prop open the inner or outer doors. Immediately direct patrons to the nearest exit. After the last patron leaves, make sure the inner and outer doors are closed.

Petite, Mezzanine, and Orchestra North: Direct patrons to the south lobby.

Petite and Mezzanine South: Direct patrons to the south lobby.

Orchestra South Rows A-L: Direct patrons to day lobby exit.

Orchestra South Rows M-Y: Direct patrons to south corridor.

Coat Check and Information Center

In an emergency evacuation, lock the coat check door and immediately leave the building. Do not return personal items to patrons during an evacuation.

Severe Weather

In the event of severe weather, a House Manager or a Hammons Hall staff member will make an announcement over the intercom or from the theatre stage.

If the warning occurs before a performance or at intermission when patrons are in lobby areas, volunteers will direct patrons to the interior areas of the orchestra level only, to duck and cover behind any seat or along walls, taking care not to block entrances.

If the warning occurs during a performance, volunteers should direct patrons to remain at their seat location and duck and cover. During a tornado warning there will not be sufficient time to evacuate the Mezzanine or Petite balconies. Volunteers should advise patrons to stay in their seats. Explain to patrons that the interior of the theatre is the safest area, and they would be in much greater danger if they went out into the glass-walled lobbies or drove in their automobiles.

The House Managers will assist patrons with disabilities.